What is FNO (Fixed Network Operator)

  1. Definition and Role:
    • An FNO (Fixed Network Operator) is a type of telecommunications service provider that operates a fixed-line network infrastructure.
    • Unlike mobile networks, which rely on wireless communication, FNOs focus on wired infrastructure.
  2. Fiber Optic Infrastructure Deployment:
    • FNOs are responsible for laying down the fiber optic infrastructure in a given region.
    • They perform the following tasks:
      • Trenching and Laying Cables: FNOs dig trenches and lay fiber optic cables underground or alongside streets.
      • Fiber Boxes Installation: They install Fiber Distribution Boxes (also known as Fiber Distribution Hubs) outside boundary walls. These boxes serve as connection points for individual premises.
      • ONT Installation: Once a customer orders fiber connectivity, FNOs install Optical Network Terminals (ONTs) within the customer’s residence. The ONT connects the fiber line to the customer’s router.
      • Fiber Network Maintenance: FNOs maintain and repair the fiber network infrastructure to ensure uninterrupted service.
  3. Examples of FNOs:
    • In South Africa, several FNOs operate in different regions:
      • Octotel
      • Frogfoot
      • Openserve
      • Vumatel
  4. ISP vs. FNO:
    • ISP (Internet Service Provider):
      • ISPs are the service providers from whom customers order their fiber packages and data.
      • They handle day-to-day management of the customer’s fiber line.
      • Responsibilities include addressing technical issues, ensuring agreed-upon speeds, and minimizing downtime.
      • ISPs sell internet packages using the fiber networks built by various FNOs.
      • Example: RSAWEB is an ISP.
    • FNO (Fiber Network Owner):
      • FNOs own and manage the fiber optic connectivity infrastructure.
      • They install and maintain their own fiber network.
      • ISPs utilize FNOs’ infrastructure to provide customers with internet connectivity solutions.
  5. Checking Fiber Availability:
    • To find out if your area already has fiber installed, contact your ISP.
    • Some ISPs offer live map search functions where you can enter your address to check if your area is fiber-ready or awaiting FNO installation.
  6. Choosing an ISP:
    • When ordering fiber, choose an ISP that not only offers competitive package prices but also provides additional value.
    • Consider factors like free installation, router quality, referral bonuses, and customer support.


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